AI FOR CUSTOMER EXPERIENCE AND PERSONALIZATION
Course 3315
2 Days
$999
Our AI for Customer Experience and Personalization course will teach you how to leverage AI technologies to create tailored customer experiences that drive engagement and loyalty.
Who Should Take This Course?
This course is perfect for marketing professionals, customer experience managers, data analysts, and anyone interested in using AI to improve customer interactions.
Course Format:
Lectures, facilitator presentations, guided discussions, practical hands-on exercises (both individual and large-group), collaborative discussions, and action planning.
Payment Information: We accept credit card payments. To register using a purchase order (without a surcharge), please send the purchase order to customerservice@hazadvisors.com
Learning Objectives
- Understand the role of AI in enhancing customer experience and personalization.
- Extract Utilize AI tools to analyze customer data and behavior. from text data using NLP techniques.
- Develop personalized marketing strategies using AI insights.
- Implement recommendation systems to provide tailored content.
- Enhance customer service with AI-driven chatbots and support systems.
- Measure the impact of AI-driven personalization on customer satisfaction and engagement.
Course Topics
Introduction to AI in Customer Experience
- The importance of personalization in customer engagement
- How AI is transforming customer experience
Analyzing Customer Data with AI
- Techniques for collecting and analyzing customer data
- Understanding customer behavior and preferences
Developing Personalized Marketing Strategies
- Using AI to segment customers and target personalized campaigns
- Case studies of successful AI-driven marketing
Implementing Recommendation Systems
- How recommendation engines work
- Practical steps to integrate recommendation systems into your platform
AI-Driven Customer Service
- Enhancing support with AI chatbots and virtual assistants
- Integrating AI into customer service workflows
Measuring Personalization Success
- Key metrics for evaluating the impact of AI on customer experience
- Tools and techniques for tracking and analyzing performance
Ethical Considerations in AI Personalization
- Ensuring privacy and data security
- Addressing biases and maintaining ethical standards
Prerequisites
To make the most out of this course, you should have:
Class Schedule
We accept credit card payments. To register using a purchase order (without a surcharge), please send the purchase order to customerservice@hazadvisors.com
**Rates below are for each participant.
August 19 - August 20, 2024
9:00 AM – 5:00 PM EST
Customer Exp & Personalization Virtual, EST
$999
Class ID: 3315
September 9 - September 10, 2024
9:00 AM – 5:00 PM EST
Customer Exp & Personalization Virtual, EST
$999
Class ID: 3315
October 15 - October 16, 2024
9:00 AM – 5:00 PM EST
Customer Exp & Personalization Virtual, EST
$999
Class ID: 3315
November 19 - November 20, 2024
9:00 AM – 5:00 PM EST
Customer Exp & Personalization Virtual, EST
$999
Class ID: 3315
January 27 - January 28, 2025
9:00 AM – 5:00 PM EST
Customer Exp & Personalization Virtual, EST
$999
Class ID: 3315
February 12 - February 13, 2025
9:00 AM – 5:00 PM EST
Customer Exp & Personalization Virtual, EST
$999
Class ID: 3315
March 12 - March 13, 2025
9:00 AM – 5:00 PM EST
Customer Exp & Personalization Virtual, EST
$999
Class ID: 3315